Welcome to the AKA North Atlantic Region Online Support Desk!

This site is maintained by the North Atlantic Region's Technology Committee. If you are having difficulty accessing the Members Only Section of the North Atlantic Region website OR if you are having difficulty accessing the Region's Online Conference Registration System, then you've come to the right place! This site contains frequently asked questions and answers so please search the Forums BEFORE you submit a request. If you can't find the answer you're looking for in the Forums, then please submit a request using the form provided via the SUBMIT A REQUEST tab. Help Desk Hours are 9 AM to 9 PM Monday - Friday; 9 AM to 6 PM Saturday and Sunday, although you may submit a request 24 hours a day, 7 days a week. Please note registration for events available via the Online Conference Registration system ends at midnight on the published date. We strongly reccommend Sorors not wait to register as they run the risk of registering late or being unable to register if we are unable to resolve their issue in advance of the deadline. The volunteers who cover the Help Desk make our best effort to respond to tickets the same day or as soon as possible after they are submitted. However, if your ticket requires escalation to the Regional Director or the International Technology Committee, it could take several days to resolve. So submitting your ticket as soon as you encounter a problem accessing the Online Conference Registration system helps to give us the time needed to resolve your issue before the late fee applies or registration closes.

 
 

AKA North Atlantic Region Online Support Desk

Technology Chair Apr 22 Announcements

The North Atlantic Region's Online Help Desk will be closed during the North Atlantic Regional Conference beginning Thursday, April 24 through Sunday, April 27, 2014. If you need assistance and are attending the conference, please visit the Grand Charging Station during the posted hours. Otherwise, please submit a request and we'll respond to your ticket beginning April 28, 2014.

Technology Chair Apr 18 Announcements

Final confirmations were emailed to NARC registrants on April 17, 2014. If you did not receive a confirmation, please check the email account on file at www.aka1908.com.  This is the email address where your confirmation was sent and will also serve as the email address to use to access the NARC app.

If you do not have an email address on file, you will need to contact the NARC Registration Committee at register2014NARC@gmail.com  for a copy of your final confirmation.  Sorors without an email address on file will not be able to access the NARC app or moblie website.

Technology Chair Apr 18 Announcements

The 2014 North Atlantic Regional Conference mobile app is now open exclusively to registered Sorors. The app is designed to make sure you don't miss a moment of the 83rd North Atlantic Regional Conference, no matter where you are.

With the app you can...

  • Access the conference agenda 
  • Create your personalized itinerary 
  • Exchange messages with other attendees 
  • Get up to the minute conference news and updates 
  • Access workshop information and materials 
  • Learn more about our sponsors 
  • Participate in conference surveys 
  • And more! 

All Sorors who have registered for the conference and have an email address on file at the Region's Online Conference Registration System (www.akanorthatlantic.org/ocr) may access the app. (NOTE: This email will be the same as the one on file at www.aka1908.com). 

Please select your device type, click on the appropriate link(s)  below and follow the instructions to set up your individual access to the mobile app. 

How to Download The App (For First Time App Users) 

How To Sign In And Out On An iPhone Or iPad (For Users Who Previously Downloaded The App)

How To Sign In and Sign Out On Android (For Users Who Previously Downloaded The App)

How To Add Bookmarks To Your  Home Screen On iPhone and iPad

How To Add Bookmarks To Your Home Screen In Android

How To Access The App Using The Mobile Webpage (For Users Experiencing Difficulty Accessing The App Via The Instructions Above)

How To Bookmark The Mobile Webpage On Your Adroid Phone (For Android Users Experiencing Difficulty Accessing The App Via The Instructions Above)

The host chapters of Cluster III are ready to welcome you to Washington, DC with their "New York State of Mind."

Technology Chair Feb 25 Announcements

**UPDATE: ANDROID USERS - If you are experience issues with the NARC App, please create a help desk ticket and include the following information:

  • Type of device and model (ex. Samsung HTC)
  • Operating system
  • when the issue occurs (opening the app, logging into the app, etc.)

While the issue is being resolved, use the mobile web version by going to http://psav.mobi/NARC2014/ and selecting the bottom choice from the download page. This will provide access to the same information and capabilities. It can be bookmarked to add an icon to the home screen.

 

 Sorors,

To get the NARC app, go to the app store on your mobile device or use the browser on your smartphone/tablet and go to the following location to download the version for your device: http://psav.mobi/NARC2014/

The login and password for the app is "AKA2014"

You must be registered for NARC to access the app

Technology Chair January 23, 2013 Online Conference Registration

You are correct in that early registration for events available via the online registration system ends at midnight on the published date. We strongly reccomend Sorors not wait to register as they run the risk of registering late or being unable to register if we are unable to resolve their issue in advance of the deadline. In other words, we typically cover the Help Desk during the published hours but Sorors can register on the online conference registration system 24 hours a day while registration for a particular event is open. They may also submit a Help Desk ticket 24 hours a day if they are having trouble accessing that system. Sorors who have trouble accessing the conference registration system and contact us for assistance outside of Help Desk Hours or at the last minute run the risk of paying late fees or being unable to register because our Help Desk volunteers cannot be expected to cover and respond to tickets 24 hours a day, nor do they. We make our best effort to respond to tickets the same day or as soon as possible after they are submitted. However, if your ticket requires escalation to the Regional Director or the International Technology Committee, it could take several days to resolve. So submitting your ticket as soon as you encounter a problem accessing the system helps to give us the time needed to resolve your issue before the late fee applies or registration closes.