Help Desk Hours are 9 AM to 9 PM Monday - Friday; 9 AM to 6 PM Saturday and Sunday, although you may submit a request 24 hours a day, 7 days a week. We typically cover the Help Desk during the published hours but Sorors can register for conferences using the online conference registration system 24 hours a day while registration for a particular event is open. Sorors who have trouble accessing the conference registration system and contact us for assistance outside of Help Desk Hours run the risk of paying late fees because our Help Desk volunteers cannot be expected to cover and respond to tickets 24 hours a day, nor do they. We make our best effort to respond to tickets the same day or as soon as possile after they are submitted. However, if your ticket requires escatuon to the Regional Director or the International Technology Committee, it could take several days to resolve. So submitting your ticket as soon as you encounter a problem accessing the system helps to give us the time needed to resolve your issue before the late fee applies.
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